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We aim to despatch all orders within 48 hours of payment clearing. You will be emailed a tracking number which you can use to trace your parcel up to the point it leaves the UK postal system if you are placing an order from outside the UK. Orders to a UK delivery address are sent by either DPD Couriers or Royal Mail Tracked method. New membership packs and re-subscription t-shirts are sent by normal mail (Royal Mail) and are not trackable. Overseas parcels are sent by either DPD Couriers or Royal Mail 'Airsure' and 'International signed For' level of service. Airsure method does not require a signature upon delivery but is a secure method of mailing as the parcel becomes the responsibilty of the postman who delivers it to your door. If it goes missing then there is a better chance of tracking where it is. Some countries do not operate the Airsure system so they will be sent by 'International Signed For' method which is trackable to the point of entry into the destination country and must be signed for upon delivery at final destination.
FLAT RATE UK POSTAGE
We are able to offer flat-rate postage on parcels up to 5kg in weight, to addresses in the UK. This means that you can buy several items and only pay the same postage as you would for one, unless you go over the 5kg limit (which would mean buying 3 bottles of wine or an awful lot of t-shirts!). Anything over the limit simply becomes another parcel, charged at the same rate.
Unfortunately we cannot offer this service overseas as many different delivery companies are involved.
RETURNS & EXCHANGES
Full details on how to return products are given on the reverse of your packing slip and also in the 'Help & Info' section.
If you're ordering from outside the UK or EU, there is a chance your goods may be held at customs upon entry to your country and sometimes may incur import duty. This is beyond our control (and entirely random!) so please be prepared to pay import taxes if your country applies.
LOST ORDERS or OTHER PROBLEMS
Please use the Contact The Shop link to get in touch and we'll do our best to resolve your problem as quickly as possible.
On all our clothing, the size listed refers to the chest measurement in centimetres.
VAT, CURRENCIES & EXCHANGE RATES
As we are based in the UK, we operate in UK £ Sterling and charge VAT at 20% to all countries within the EU. We display other currencies as a guide only - not only are exchange rates fluctuating rapidly these days, but your card company will perform the conversion at their own set rate at the time of purchase. If you'd like to check a currency we don't offer, www.xe.com/ucc has an excellent converter.
FULL MEMBERS ONLY?
You'll see some products showing 'Full Members Only' instead of a price. This means that only Full members of the IMFC can buy these goods. If you are a full member, you should log in - you'll then be shown the price.
The Sharp End - Laz, Sue and Joe run about like mad people to get your orders and Fan Club membership stuff out the door and on its way to you as soon as we can.
Fabio & Sophie - our lovely models. Fabio has no hair, Sophie has no eyes. They're both ever-so-slightly creepy.